FAQ

We do not have a reception desk just follow the instructions on the information board. You can connect to the site Wi-Fi without a password and then scan the QR code to pay. If you have a booking just locate the pitch number as per your email confirmation.

Unfortunately we are not set up for motorhome and sleeping tent on our site.
We can offer a hardstanding pitch within the campsite and this is situated next to the tent field but we do not have the space to make a safe set up area for both motorhome and tents.

We operate a contactless check-in. There will be no one to greet you on arrival – however as long as you have your booking you can arrive any time after 1pm and find your allocated pitch number as seen in your welcome email. We do this to ensure we can accommodate any ferry arrival times. 

Ensure your van is plugged in, open the plastic panel on the hook-up using the black thumbscrews and switch upwards from GREEN TO RED. Red means energised.

Yes as long as it is raised off the grass and kept on the gravel where possible.

We are pet friendly so please ensure dogs are kept on leads at all times and dispose of their waste responsibly. Max 2 dogs per pitch and there is an additional fee for dogs found at the payment stage of booking.

To make another booking click here. This would need done in advance of the departure time of 11am. As pitches are pre-booked you may need to move pitch in order to extend your stay.

The electric tent pitches are allocated a pitch number and lockbox code in your confirmation email – while the non electric tent bookings can just find any suitable area on the tent field avoiding the row of electric bookings.

You can make a group booking here.

Cancellation advice – From Calmac
This is what Calmac say:
“We are actively supporting customers in need of accommodation or alternative travel plans. Our partner CMAC can handle all the arrangements for customers affected by the disruption and without local arrangements in place. CMAC can arrange rooms, meals or onward travel from any of our ports – for any customers in this situation please ask them to speak to a member of staff at the port they are in and they will contact CMAC. CMAC will then support the customer directly and costs are covered by CalMac.
We are also supporting all other customers with unexpected costs incurred due to the current disruption or onward travel. Please contact the email below and our team will be in touch about passenger rights and reimbursement – enquiries@calmac.co.uk
Please advise customers to use this email rather than phone as it is the quickest way to get a response and the phone agent will direct customers to this email if they phone.”

Cancellation advice – From Port nan Gael
There are lots of ways to get to Mull. We are lucky enough to have three ports – check out Lochaline or Kilchoan. Both these options do not require pre-booked tickets, the ferries are just roll on and roll off and shorter in duration than the Oban run.
If coming from Inverness or Fort William or other northern cities Lochaline is the quickest route.
If coming from Skye, Kilchoan is the fastest route.
If coming from Edinburgh or Glasgow or further south there is little difference going to Lochaline (this route takes you through the scenic Glencoe mountains).

We always advise to take out travel insurance the same way you would for a flight and leave plenty of travel time for your journey.

Camper Amendments: Change dates in the online Guest Area – https://portnangael.campmanager.com/27833/Login/

Camper Cancellations: Bookings have free refunds up until 7 days before arrival. Please visit our contact page.