Terms and Conditions

Campsite Terms and Conditions

Booking

Once payment is received you will be permitted to stay on site for the allocated duration paid for. Any change to dates or party size or additional costs such as gazebos must be confirmed in writing to camp@portnangael.co.uk within 3 days of arrival so that we can look to accommodate your request in time.

Payments must be complete before arriving.

If you arrive with no booking, use the allocated layby for visitors, sign on to the WiFi and make a booking. If the campsite is full please refer to the hotel for further guidance.

You may request to extend your stay at any time. If you are due to leave at 10am you must have extended your stay by booking additional nights online on the Port nan Gael website by this hour.

Admission

Under 16s must be accompanied by their parents or legal guardians.

Reception

Arrivals and departures

We operate a contactless check-in for quick ease of access.

There is no reception on-site: on arrival please find your allocated pitch as per your booking arrival email. Check in time is 1pm and please depart by 11am on your last day.

Please know that although a pitch is empty it may have already been booked. Unless confirmed by a staff member in writing please ensure you stay on your allocated pitch. 

Check in time is 1pm and please depart by 11am on your last day.

The site will send you further check-in information before your arrival.

Dogs

Dogs must be kept on leads and supervised at all times.

Changes to your Booking

  • Cancellations more than 14 days to arrival date will allow for full refund.
  • Cancellations for bookings arriving within 14 days but more than 72 hours away will allow for 25% refund
  • Cancellations within 72 hours of arrival can change dates but will not be refunded.

GemaPark (Net Guides Limited) Booking system that we use requires you to enter accurate information about your party, your vehicle and dates. Any information incorrectly added may result in Port nan Gael cancelling your booking at any point. Our maximum party size per pitch is 5 – this is to allow for sufficient car parking per pitch.

It is your responsibility to ensure the booking details are correct once you receive your confirmation. Contact us with any amendments upon receipt to camp@portnangael.co.uk

We recommend that your take out holiday insurance for your trip in the event that you need to cancel for health, transport, weather or work reasons.

No refunds/discounts for inclement weather, late arrivals or early departures. If refund has been agreed please allow for 28 days for this to be returned to your bank.

The site is not liable for any refund in the event of force majeure.

On-site Guidance

Quiet hours must be respected between 11pm and 7am.

The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

The accessible facilities are a step free wet room with grab rails shower and toilet. There will be a changing table and baby bath. Please know that we do not supply any travel cots or highchairs. These will need to be sourced in advance of your trip as not available to purchase on the island.

Safety

  • Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
  • Firearms are not permitted.
  • Open fires are not permitted.
  • Guests are advised to bring a good quality torch with them as parts of the site are unlit.
  • Swimming in the loch is allowed but please watch tides and avoid swimming alone.
  • Parents are responsible for their children at all times on the park and please be mindful that the road into the campsite is the main route from north to south on Mull with regular freight passing. Please also be mindful of the river and sea tides.
  • Maximum speed on site is 10mph
  • Electric car charging is not allowed from individual pitch hook ups – this is a fire risk. Please use designated stations clearly marked on site.

Inn Terms and Conditions

Booking

  • The room price you pay is quoted when your booking is requested
  • We will confirm your reservation by email. Please check the details of your stay are accurate on receipt. Terms and conditions apply from receipt of this reservation confirmation
  • Online Travel Agents and digital channels may hold their own terms. These terms and conditions will apply when making a booking through these channels
  • A credit or debit card will be required to secure your booking with us
  • Details of the lead guest for each room must be entered during check-in together with nationality details
  • Direct bookings can be made through our website, in person or by telephone or email
  • Guests must be 18 years old. Under 18’s are only permitted to stay in the Inn if accompanied by an adult
  • Maximum occupancy is two adults
  • Room booking prices are per room, per night, inclusive of VAT
  • Breakfast is not included in the room price. This option can be added to your reservation
  • All extras must be settled in full before checking out of the Inn
  • If you think you’re likely to arrive after 11pm please inform us at your earliest convenience
  • Rooms must be vacated by 10 a.m. on the day of departure. If you do not adhere to this you will be charged a late check-out. Late checkout fee is equal to one night’s accommodation
  • You must not smoke anywhere inside the Inn this includes e-cigarettes
  • Permitted smoking areas can be identified on arrival
  • You must not engage in any unlawful activity during your stay at the Inn
  • You must not bring any pets into the Inn without prior permission. All pets are excluded apart from assistance dogs and dogs booked into dog friendly rooms
  • If you or anyone in your group cause damage or loss to the Inn at Port Nan Gael, guests or guests property, you will be responsible for damages or losses caused

Cancellations

  • The Inn offers a full refund for 1 booked room cancelled up to 7 days prior to arrival.
  • For 2 rooms we require full payment 14 days before arrival date. After this date no refund is offered or due. You can cancel free of charge 14 days prior to arrival.
  • For 3 rooms or more, a 50% deposit is required to complete the booking. This is required in full 28 days before arrival date.  After this date no refund is offered or due. Balance will be due 14 days before arrival.  Cancellations can be made free of charge 28 days prior to arrival.